OPPORTUNITIES

Customer Support Centre (CSC) Assistant – Slough, UK

Overview

The CSC Assistant is the first point of contact end users of our products and services will have with Pinnaca. This key role will therefore need to be fulfilled by articulate and considerate individuals where the end users experience is always at the forefront of what they do.

The CSC Assistant’s will primarily be triaging all customer phone calls and emails and assisting where capable. Demonstrating exceptional customer service skills (presentation, written and oratory) and a commitment to deliver an optimal customer experience. The CSC Assistant reports to the in region CSC Team Lead, and will partner with our CSC Advocates to provide customers with industry leading service and support.

How to Apply:
Please submit your resume/cover letter using the form on this page.

Secure Network Operations Centre (SNOC) Engineer – Slough, UK

Overview

Reporting to the Public Sector Manager, the highly skilled and innovative IP Network Engineer will play a key role in delivering cutting edge video technologies on a global basis as part of Pinnaca’s Virtual Presence managed services portfolio. We are looking for a team player with demonstrated success in creating and delivering real time IP based collaboration services. If you have a solid foundation in IP Network engineering and a track record of implementing and optimizing IP Networks for Real Time Network solutions then we want to speak with you. 5 Years UK residency is required to be considered for this position.

How to Apply:
Please submit your resume/cover letter using the form on this page.

Director of Technology Services – Slough, UK

Overview

To be a successful Director of Technology Services, you not only are great at defining a vision, but you are equally great at executing on that vision. Implementation will mean getting your hands on with systems and policies, communicating with internal departments on changes, mentoring staff, completing projects against a roadmap, leveraging outside consultants, and building a strong team and infrastructure capabilities for Pinnaca around the globe. A person that thinks globally with the passion to collaborate effectively with a global workforce is required to be successful. In addition the director will establish leadership and strategic direction for Pinnaca’s global infrastructure and will help craft the overall IT strategy for Pinnaca. The director leads an international team focused on networking and systems, enterprise cloud video infrastructure, virtualization technologies, infrastructure application management services, monitoring, and data centre facilities.

How to Apply:
Please submit your resume/cover letter using the form on this page.

Video Network Operations Centre (VNOC) Support Technician – Toronto, CA or Minnesota, US

Overview

VNOC Support Technicians are responsible for continuous maintenance and monitoring of videoconferencing applications and services.  In collaboration with supporting partner teams, the VNOC Support Technician implements and manages video infrastructure and endpoint solutions for LANs and WANs in highly available, scalable, secure network environments including customer owned and managed networks.  Additionally, the VNOC Support Technician handles customer service requests and performs escalations while analyzing and resolving technical issues in a timely and accurate manner.

How to Apply:
Please submit your resume/cover letter using the form on this page.

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WHY PEOPLE LIKE IT HERE

People stay with Pinnaca because we:

  1. Value creativity and talent
  2.  Adapt to an ever-changing industry
  3.  Commit to growing a best-in-class visual communication business

People join Pinnaca for three primary reasons:

  1.  Pride in their work
  2.  Love for what they do
  3.  Enjoy thriving in a culture of entrepreneurs and innovators