The CSC Advocate provides best in class customer service and technical support to Pinnaca clients using our video conferencing and collaboration services. Demonstrating exceptional customer service skills (presentation, written and oratory) and a commitment to deliver optimal customer experience; the position involves the technical set up and “launching” (connecting) video conferences with Pinnaca clients. The position also provides user support by diagnosing, isolating and resolving any technical issues encountered before or during the video conference. The CSC Advocate receives direction from the CSC Team Lead, and will partner with our team of Customer Service Managers, as well as technical resources to provide customers with industry leading service and support.
Please submit your resume / cover letter using the form to the right.