TREVOR IS OUR NEW INTERACTIVE, LEARNING WEB BOT, WHOSE MAIN AIM IS TO HELP YOU, THE USER, NAVIGATE THEIR PINNACA JOURNEY.

THIS CHATBOT CAN BE ROLLED OUT ACROSS THE WHOLE WEBSITE.

WHAT TREVOR CAN CURRENTLY DO:

SOLUTION OPTIONS

  • Help users through the site, to the solution they seek.
  • Follow users to page/ topic
  • Solution-specific Chat bots highlighting key components on solution pages.
  • Offer Brochure emails
  • Send an email to a sales rep in their region outlining the user’s product interest and contact details

CUSTOMER SUPPORT

  • Provide regional Customer support information (without needing personal details)
  • Raise a new ticket in CRM or update an existing one requesting an update.

NAVIGATION AIDS

  • About us information
  • Contact details in the region

PARTNERS

  • Provide sales (or whoever) with an email expressing the user’s partnership offering.

PLANNED BUILDS:

  • Bespoke Cross Up Sell chatbots, possibly campaign specific.
  • If a current contact in Hub/SF is enrolled on a cross upsell campaign their chatbot will be different.
    • “Ah Hello! I see you read the email, don’t forget to view the video!” (Page specific.)
    • “Hello! Hope you found our recent email on X useful? Would you like to view the page? Or can I help you with something else?”
  • ABM Specific – If a users email matches domains we wish to target a different bot can be developed resulting in different actions – directing contact information directly to team leads. / Fast Tracking to Salesforce.Build in
  • Links to the Webstore products as they evolve. “Looking to buy AV equipment today?”
  • Vertical Market Bot – e.g. Dr. Trevor, can provide links to and information surrounding Pinnaca Telehealth offerings.
  • potential Partner tool kit Links to knowledge share docs “Video Etiquette Tips” – “Is your Unified Communications estate a mess?” – “Have you got an internal content problem?”
  • FAQs (Page specific) / Useful links
  • Pinnaca Dictionary