Broadband Collaborative Solutions (USA), INC. and Video, Incorporated, doing business as Pinnaca comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Pinnaca has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please click here.

We recognize that when you choose to provide Pinnaca with information about yourself, you trust us to act in a responsible manner.  This notice sets out the basis on which any personal data, which is equivalent to personal identifiable information under US data protection laws and regulations, we collect from you, or which you provide to us, will be used and processed by us.


We collect information to provide better services to all of our users, from your contact information to the types of services you may be interested in.

These are the types of information we collect and the means by which we collect it:

  • Information that you give us. For example, forms that you fill out via our site;
  • Information that we get from you when you sign up for our service(s). For example, to provision you onto the Pinnaca service, we gather your contact information and relative network data.

URL and IP Address

We collect information about our users’ utilization and navigation of our site.  This information helps us to design our site to better suit our users’ needs.  We may also use your IP address to help diagnose problems with our server and to administer our site, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

Cookies and web beacons

Cookies are pieces of data that a website transfers to a user’s hard drive for record-keeping purposes.  Web beacons are transparent pixel images that are used when collecting information about website usage, e-mail response and tracking.

We use cookies and web beacons to provide enhanced functionality on our site (e.g., user ID and password prompts) and aggregate traffic data (e.g., what pages are the most popular).  These cookies may be delivered in a first-party or third-party context.  We may also use cookies and web beacons in association with e-mails delivered by us.  Our site also captures limited information (user-agent, HTTP referrer, last URL requested by the user, client-side and server-side clickstream) about visits to our site; we may use this information to analyze general traffic patterns and to perform routine system maintenance. You have many choices with regards to the management of cookies on your computer.  All major browsers allow you to block or delete cookies from your system.  To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser.

We also use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses cookies, which are text files placed on your computer, to help the site analyze how users use it.  The information generated by the cookie about your use of the site (including your IP address) will be transmitted to and stored by Google on servers in the United States or in other countries.  Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for site operators and providing other services relating to site activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.  Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of our site.  By using this site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We use interfaces with social media sites such as Facebook, LinkedIn, and Twitter. If you choose to “like” or share information from our site through these services, you should review the privacy notice of those services.  If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personally identifiable information.  We also interface with third party sites such as HubSpot, Salesforce and RainKing IT to facilitate our CRM system and our marketing activities.  Some of the information you provide to us will be hosted by such third party site operators in accordance with applicable and regulations.  Our site contains links to said third party sites, and you acknowledge that we are not responsible for the privacy practices and compliance with data privacy legislation of such third party site operators.  You further accept that we are not liable for such third party site operators’ misuse of personally identifiable information.  We encourage you to be aware that when you go to a third party site you should carefully read their privacy notice.

We may also gather aggregated data about our users and site visitors and disclose the results of such aggregated (excluding personally identifiable information/ personal data) information to our partners, service providers, advertisers and/or other third parties for marketing or promotional purposes.

We use the information that we collect regarding all of our services to provide, maintain, protect and improve them, and to develop new ones, as well as to continuously enhance the functionality of our site and our users’ experience with using our site.


Information collected from you is stored in a Customer Relationship Database which is maintained in one of our secure data centres, as well as by our third party site operators. 



To the extent that your information is stored on our site, it is accessed by Pinnaca employees only for the following purposes:

  • Support: to provide technical support when you have any issues with our Service as and when required;
  • Sales & Marketing: to send your company updates, product information, industry articles written by Pinnaca on a monthly, quarterly or ad hoc basis.

If you do not wish to receive such information or have specific contact preferences, you may inform us about your communication preferences by e-mailing us at:



We do not share personal information with companies, organizations and individuals outside Pinnaca, and with parties not deemed third party sites this site interfaces with, without your prior written consent or unless we are obligated to do so by applicable law or request of a competent regulatory body.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


We regularly review our compliance with our Privacy notice.  In the event that we receive a formal written complaint, we will contact the person who made the complaint and we will make all efforts to resolve such complaint directly with the claimant.  We also work with the appropriate regulatory authorities, to resolve such complaints

If, after receiving a response from us, you are still not satisfied with the outcome of your complaint, you may refer to,  which provides individuals in Europe with guidance on how to submit a Privacy Shield-related complaint.

In compliance with the Privacy Shield Principles, Pinnaca commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding the Privacy Shield policy should contact Pinnaca’s HR manager Lisa Lenehan at or by calling +44 1753 705 407.

Pinnaca has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints.  If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint.  The services of EU DPAs,, are provided at no cost to you.

Pinnaca is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Pinnaca may be liable in cases of onward transfers of personal data to third parties.

Pinnaca commits to binding arbitration at the request of the individual to address any complaint that has not been resolved by other recourse and enforcement mechanisms.

Notices and Changes to our PRIVACY NOTICE

By using this site, you agree to the terms and conditions contained in this Privacy Notice and/or any other agreement that we might have with you.  If you do not agree to any of these terms and conditions, you should not use our site or any of our services. As our organization and how we operate our business changes from time to time, and as the legislative framework governing data protection and data privacy continues to evolve, this Privacy notice is expected to change as well. We reserve the right to amend this Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice on this site.  We may e-mail periodic reminders of our notices and terms and conditions and will e-mail our registered users about material changes thereto, but you should check our site frequently to see the current Privacy Notice which is in effect and any changes that may have been made to it.  The provisions contained herein supersede all previous notices or statements regarding our terms and conditions that govern the use of our site. 

Questions or concerns regarding our Privacy Notice

If you have any questions or concerns about our Privacy Notice, or should you wish to file a complaint about anything relating to our Privacy Notice, do not hesitate to contact Dan Giesen, VP Operations, at