Managed Video Conference Services

Pinnaca’s Managed Services offer all the essential elements to implement an effective video collaboration program: endpoint management, call launching & Scheduling, infrastructure services, operator & conference production services, analytics, and 24/7 support.

ENTERPRISE PROGRAM

Monitor & Manage
Proactive
Remote Access
Incident Resolution
Capacity Management
Video Estate Management
3 Tier Support

STANDARD PROGRAM

Break & Fix
Reactive
Incident & Resolution Management
3 Tier Support

BASIC PROGRAM

Break & Report
Reactive
Incident Tracking
1 Tier Support

Where Our Customers Rate Our Value

Out of 5

Pinnaca’s ability to deliver a call to the appropriate technical representative.

4.7

Satisfaction with the length of time it took to find the right representative.

4.5

How they rate our representatives on their ability to help.

4.7

How they rate our response to the question or issue.

4.6

Overall satisfaction with the Pinnaca Help Desk services.

4.6

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INCLUDED WITH GLOBAL MANAGED SERVICE:

Advanced Analytics

Multi Vendor Support

24/7 Support

Incident Management

Global Coverage

Conference Production Services Deliverables

	Basic	Standard	Enterprise
Incident/ Problem Management, Escalation & Tracking	◙	◙	◙
Level 1 Support – audio, email & video	◙	◙	◙
Level 2 Technical Support		◙	◙
Level 3 Technical Support		◙	◙
3rd Party Escalation (With Manufacturer’s Warranty)		◙	◙
Remote User Adoption and Training		◙	◙
Monthly Technical Update Communications		◙	◙
End User & Technical Guides		◙	◙
PULSE Reports		◙	◙
Virtual Video Meeting Room Management			◙
Software Release Management			◙
Global Directory “Address Book” Management			◙
Service Management Unit			◙
Proactive Monitoring & Availability Management			◙
Performance Reporting			◙

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WHO ARE PINNACA?

The video collaboration market and technology is continuously evolving. Video communications have been around for years, but now, it’s at the top of every company’s agenda; it’s here to stay. To ensure communications objectives are met, companies need to partner with a trusted advisor. Because today, visual communications are a requirement to help companies succeed.

That’s where Pinnaca comes in… Since the earliest days of video conferencing, we have focused on the needs of our customers, delivering best-in-class video collaboration solutions. Utilizing an infrastructure that interconnects companies across the globe and when we say “customer experience,” we mean it.

Our unmatched, experienced global team and world-class customer support centers will be with you on every step of your visual communications journey and will keep you at the forefront as technology advances.

Pinnaca has a consistent record of moving customers from a 25% adoption rate, to over the 75% mark by continuously integrating video as a mission-critical business application. We have the expertise to make your strategic business initiatives a success!

Transform your video infrastructure and internal resource strategy with Pinnaca’s public, private or hybrid solutions that grow as your business expands. Provide your end-users with an all-embracing video collaboration experience while accelerating your company’s organizational productivity. Pinnaca’s Global Managed Service lowers costs by outsourcing the operation, support, management and maintenance of your entire, multi-vendor video estate.